Business Training Classes

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Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.

The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

By the end of the Change Management workshop, you should be able to:

List the steps necessary for preparing a change strategy and building support for the change

Describe the WIFM – the individual motivators for change

Use needed components to develop a change management and communications plans, and to list implementation strategies

Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction

Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits

Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies

Use strategies for aligning people with a change, appealing to emotions and facts

Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency

Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility

Coaching & Mentoring

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching and Mentoring workshop focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

By the end of the Coaching and Mentoring workshop, you should be able to:

Define coaching, mentoring and the GROW model

Identify and set appropriate goals using the SMART technique of goal setting

Identify the steps necessary in defining the current state or reality of your employee’s situation

Identify the steps needed in defining options for your employee and turn them into a preliminary plan

Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans

Identify the benefits of building and fostering trust with your employee

Identify the steps in giving effective feedback while maintaining trust

Identify and overcoming common obstacles to the growth and development of your employee

Identify when the coaching is at an end and transitioning your employee to other growth opportunities

Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the dog, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

By the end of the Communication Strategies workshop, you should be able to:

Understand what communication is

Identify ways that communication can happen

Identify barriers to communication and how to overcome them

Develop their non-verbal and paraverbal communication skills

Use the STAR method to speak on the spot

Listen actively and effectively

Ask good questions

Use appreciative inquiry as a communication tool

Adeptly converse and network with others

Identify and mitigate precipitating factors

Conflict Resolution

Whenever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

At the end of the Conflict Resolution workshop, participants should:

Understand what conflict and conflict resolution mean

Understand all six phases of the conflict resolution process

Understand the five main styles of conflict resolution

Be able to adapt the process for all types of conflicts

Be able to break out parts of the process and use those tools to prevent conflict

Be able to use basic communication tools, such as the agreement frame and open questions

Be able to use basic anger and stress management technique

Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

By the end of the Customer Service workshop, you should be able to:

State what customer service means in relation to all your customers, both internal and external

Recognize how your attitude affects customer service

Identify your customers’ needs

Use outstanding customer service to generate return business

Build good will through in-person customer service

Provide outstanding customer service over the phone

Connect with customers through online tools

Deal with difficult customers

Employee Motivation

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program

By the end of the Employee Motivation workshop, participants will be able to:

Define motivation, an employer’s role in it and how the employee can play a part

Identify the importance of Employee Motivation

Identify methods of Employee Motivation

Describe the theories which pertain to Employee Motivation – with particular reference to psychology

Identify personality types and how they fit into a plan for Employee Motivation

Set clear and defined goals

Identify specific issues in the field, and addressing these issues and how to maintain this going forward

Leadership & Influence

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true leadership and influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of the Leadership and Influence workshop, participants will be able to:

Define “leadership”

Explain the Great Man Theory

Explain the Trait Theory

Understand Transformational Leadership

Understand the people you lead and how to adapt your leadership styles

Explain leading by Directing

Explain leading by Coaching

Explain leading by Participating

Explain leading by Delegating

Kouzes and Posner

Conduct a personal inventory

Create an action plan

Establish personal goals

The Leader’s Leader

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

To be a Leader’s Leader takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

The Leader’s Leader Workshop Ojectives:

Welcome and orientate new managers

Learn ways to successfully coach and mentor

Learn ways to measure and evaluate performance

How to handle complications

Communicate between employees and their managers

Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

By the end of the Supervising Others workshop, you should be able to:

Define requirements for particular tasks

Set expectations for your staff

Set SMART goals for yourself

Help your staff set SMART goals

Assign work and delegate appropriately

Provide effective, appropriate feedback to your staff

Manage your time more efficiently

Help your team resolve conflicts

Understand how to manage effectively in particular situations

Understand what a new supervisor needs to do to get started on the right path

Teamwork & Team Building

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.

The Teamwork and Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

By the end of the Teamwork and Team Building workshop, you should be able to:

Describe the concept of a team, and its factors for success

Explain the four phases of the Tuckman team development model and define their characteristics

List the three types of teams

Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)

Discuss the uses, benefits and disadvantages of various team-building activities

Describe several team-building activities that you can use, and in what settings

Follow strategies for setting and leading team meetings

Detail problem-solving strategies using the Six Thinking Hats model — and one consensus-building approach to solving team problems

Presentation Skills

Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person’s career. Your participants will be provided a strong set of skills that will complement their current presentation skill set.

The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.

By the end of the Presentation Skills workshop, you should be able to:

Perform a needs analysis and prepare an outline

Select presentation delivery methods

Practice verbal and non-verbal communication skills

Knock down nervousness

Develop and use flip charts with color

Create targeted PowerPoint presentations

Utilize white boarding for reinforcement

Describe how video and audio enhance a presentation and list criteria for determining what types to use

Enrich the learning experience with humor, questions, and discussion


These workshops utilize the Myers-Briggs Type Indicator instrument to help organizations build on employees’ strengths and provide personal suggestions for development, all by helping them to understand their preferences.  Based on the organization’s objectives for utilizing the MBTI® instrument, the appropriate assessment will be given to team members, results will be interpreted and then a workshop will commence for all employees that will cover topics; such as:

  • Leadership style
  • Where people prefer to focus their attention and energy
  • Communication style
  • The way people prefer to take in information
  • The way people prefer to make decisions

Using the assessment can really benefit organizations by helping with team building, increase organizational effectiveness and improve employee retention.